Return & Exchange Policy
RETURNS AND EXCHANGES
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition. The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless it’s a mistake on our side. Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail. Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller. Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to the Buyer Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product. With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods.
Moyoko Detangle Brushes may not be refunded or exchanged if used for hygienic purposes.
MOYOKO FLAT IRONS
Please ensure to complete the registration on the website in order to have your MOYOKO Warranty registered and activated. (Register MOYOKO within one month of purchase)
Your activation commences on Date of Purchase. Please attach your invoice or proof of purchase (clearly displaying the date and place of purchase) in order for us to validate your warranty. Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product.